Your clients are drifting away. You just don’t know it yet.
Rydra identifies which clients are about to churn — and recovers them automatically, before they’re gone.
01 — The core problem
Most platforms in this industry are built around one thing: processing transactions.
Australian hospitality and beauty businesses face a historically brutal convergence of margin-destroying forces — and the tools they’re using to fight back are making it worse.
They schedule appointments, take orders, split bills. None of them are built to tell you which client is about to leave. None of them intervene before the revenue is already gone.
The result is an industry where 70% of first-time guests never come back — not because the experience was poor, but because nothing was watching. Nothing followed up.
Rydra watches. Rydra follows up.
02 — Three things Rydra does
Predicts who’s leaving
Every client is scored continuously against a churn probability model. You see who’s loyal, who’s at risk, and who’s already gone — in real time, without opening a report.
Recovers them automatically
When a client crosses the at-risk threshold, Rydra writes and sends a personalised message. Not a template. One message, written specifically for that client, that day.
Gives you the relationship back
Every client record, every contact detail, every behavioural signal stays with you. Not on a platform that rents it back at a premium. Yours. First-party. Permanent.
03 — One number
of first-time hospitality and beauty clients never return. Not because the experience was bad. Because nobody followed up.
Source: Olo, 100M+ guest records
See all the data →